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Optimization

Optimizing systems and workflows should be a scheduled phase of all software implementations.  Unfortunately, this phase is often overlooked during the planning phase.  It is very common that an organization’s resources are stretched and pulled in many different directions after the initial implementation just in maintaining the system and “getting through” their daily workflows.  We find that most organizations do not go back at a later date to determine what was missed or what information was not transitioned completely to their staff.

Why Is Optimization Important?

Transitioning to a new system can be overwhelming, many times things are missed during implementation or lost in translation.  Frequently, staff are overwhelmed with trying to learn the new system and they never get to fully understand all of the “advanced” features that a system might have available to them.  Instead, they create work around that may actually be costing them time.

  • Providers and Staff may have developed work arounds that actually take more time
  • Your clinical content may be out of date or there may be new features available
  • The EHR system may have been updated since your initial implementation
  • Clinical Workflows may have changed and the system hasn’t been updated to accommodate those changes
  • Not optimizing could be costing your organization money by having inefficient workflows, outdated clinical content and lack of integration of new technologies.

An Optimization project does not only include your EHR system.  It also includes your clinical workflows and your overall governance structure.  We feel that it is important to look at the entire process as whole and not just your system.  Therefore, we have broken our Optimization project into 3 Tracks:

  • Governance Track – Policies and Procedures
  • Clinical Track – Clinical Workflows and Training
  • Information Technology Track – System Setup, Clinical Content and Report Development

What Happens During an Optimization Project?

An Optimization project allows everyone to put their “pain points” with the current system on the table.  It’s a time for users to be heard about what is costing them time in their daily workflow.  We break our Optimization projects into several phases:

  • Phase 1 – Evaluate Your Current State
  • Phase 2 – Develop a “Wish List” of items or changes that would improve the system or workflows
  • Phase 3 – Implement the Changes
  • Phase 4 – Measure the Impact of the Change

How Do We Measure Success After An Optimization Project?

  • Survey Tools – We have a developed a set of survey tools that determine both subjectively and objectively user’s experience with the EHR system.
  • Click Counts – We all know that providers and staff count clicks. We feel this is an important metric to consider during optimization.  How many clicks did we save?
  • Governance Structure – Do you have better processes after optimization for change request, changing or adding users, new government or payer regulations, system updates, etc.
  • System Setup – Is the setup of your system more organized, running more efficiently, and does your internal team understand it better?

Our expert clinical consultants have a deep understanding of provider and staff needs and how to get the most from EHR systems.  We strive to make users more efficient and overall happier with their daily workflow.  We have developed a detailed Optimization plan that we have used time and time again to allow practices to develop a better understanding of their EHR systems and overall more satisfied users.

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Client Testimonials

We have been a Client of Health1 since 2007. Recently I discovered that our contract wasn't officially or 24/7 service.  I have always made service calls off hours and always receive a quick response,  I just assumed I had 24/7 service because that is what I get. Their knowledge of CPS is second to none. I highly recommend them.

Maureen Stanton, Practice Administrator, Agility Orthopedics
I have had IT support from Health1 Technologies since their start in 2005. Rahul Patel, Jen Monahan and their team are knowledgeable, responsive and professional. Although I suspect they have other clients, I always was made to feel as though I was the only one!

Marsha Munroe, Practice Administrator, North Shore ENT
We have been happy Health1 clients for over 9 years. The Health1 team is superb: extraordinarily competent, available and solution-driven. They keep us running.

Mitch Feldman, MD, FAAP, CIO, Patriot Pediatrics
We have office hours every weekend and we have to have a firm that can support whenever we need it. We have been with Health 1 for over 7 years and have never looked elsewhere.

Kathy Riley, Practice Administrator, Pediatrics Inc.
North Shore Pediatrics, PC has partnered with Health1 for over a decade. The response time for emergency situations has been phenomenal and the on-going support and advice on future technology needs has always been accurate and focused on the needs of our practice.  We could not be happier with our partnership with Health1.

David Smith, Practice Administrator, North Shore Pediatrics
I would highly recommend Health 1 Technologies, they are reliable, knowledgeable, and professional.

Marie Grasso, Practice Administrator, Main Street Family Practice
Over the last 10 years, Health 1 has been our trusted partner. We have come to rely on them to host, manage and maintain our most critical data. I have in the past and will in the future continue to highly recommend all their services.

Jessica Hennessey, COO, Pediatrics West
Health1 is the first place I go when I encounter a Centricity problem that HAS to have an easier way or another solution. They always seem to have the answer I need. They are always accessible! Their medical billing experience helps them understand the problems I present and find a solution. They are my safety net!

Stephanie Gill, Billing Office Manager, Webster Orthopedics
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SOLUTIONS

  • Application Services
  • Centricity Practice Management
  • Centricity Electronic Medical Record
  • Allscripts and Centricity Hosting Services
  • Centricity and EPIC Medical Billing Services
  • Optimization
  • Patient Engagement

WHY HEALTH1

  • Our Company
  • Our Management Team
  • Our Clients
  • Our Partners
  • Our Certifications
  • Our Careers

23407 Magic Mountain Parkway #76 Valencia, CA 91355