Cloud service outages at companies such as Amazon and Microsoft receive vast media attention considering the impact on their vast customer base and reputation as tech giants. When considering Allscripts & Centricity Hosting, the problem of cloud IT service outages has expanded to such an extent that customers hate raising this issue to their vendors who offer inadequate cloud monitoring tools and little support to offer.
The reality is that certain companies, as well as individuals, are using clouds for the wrong reasons – to bypass standard problems of traditional IT. Needless to say, many hosting providers basically use the same hardware as the traditional IT, and just like traditional IT, it relies on software, it needs management, it utilizes processes, etc. Although it is impossible to prevent outages, the consequences of even the largest outages can be significantly reduced with the appropriate cloud monitoring tool.
So what does your practice need to consider when looking for Allscripts & Centricity Hosting?
First and foremost, find out what processes your hosting vendor has in place to monitor your environment. You know your Allscripts and Centricity applications, so why not ask your vendor how it monitors for issues that your users see on a regular basis?
Also, look at your potential provider’s track record. How do they stack up?
Health 1 has a stellar 3-year track record.